At Citilink, your feedback helps us build a better transit system for everyone. That’s why we’re inviting riders to participate in our upcoming Rider Experience Survey, taking place Saturday, July 25 through Tuesday, August 4 onboard our Citilink buses.
Your Voice Matters
Whether you ride every day or only occasionally, we want to hear about your experience. Your feedback helps us better understand what’s working well, where we can improve, and how we can continue providing safe, reliable, and customer-focused service throughout our community.
What to Expect
During the survey period, you may see survey team members riding aboard Citilink buses. They are not Citilink employees, but representatives from ETC Institute, an independent research firm conducting the survey on Citilink’s behalf.
If approached, they’ll invite you to complete a brief survey about your experience riding Citilink. Participation is completely voluntary but every response makes a difference to our service and your rides.
Why We’re Asking
The Rider Experience Survey provides valuable insight into the experiences of the people who use our service. Your feedback helps us:
- Better understand rider needs and expectations
- Identify opportunities to improve service
- Enhance the overall customer experience
- Guide future planning and decision-making
Every completed survey helps us continue improving public transportation for the Fort Wayne community.
Thank You!
We appreciate every rider who takes a few minutes to share their thoughts. Thank you for riding Citilink and helping us continue moving our community forward.
