Community Survey
Citilink ran a community survey of Allen County residents from January 2025-February 2025 that revealed statistically significant and strong community support for public transit and Citilink’s services.
The purpose of this survey was to gather resident input and feedback on Citilink’s services.
This information will be used to improve Citilink’s services and to help identify and address challenges facing the community and prioritize resources effectively.
You can review these findings by clicking the button to the right.
PLEASE CLICK BELOW TO ACCESS CITILINK’S 2025 COMMUNITY SURVEY FINDINGS REPORT AND GIS MAPS
Transit Plans
Citilink 2030 Transit Development Plan
The Citilink 2030 Transit Development Plan represents a combined report of both a Comprehensive Operations Analysis (COA) and a Transit Development Plan (TDP) for the Fort Wayne Public Transit Corporation, dba Citilink. The COA focuses on the current system characteristics and operations, while the TDP addresses opportunities for improvement over the 10-year planning horizon.
The plan was adopted by the Citilink Board of Directors at its February 14, 2020 meeting and while it is a principal planning document for the Citilink Board of Directors and staff, annual review and minor update is recommended to keep the document current.
Read the Citilink 2030 Transit Development Plan
Coordinated Transit Plan
Human mobility is a necessity for everyone. Reliable and consistent transportation allows individuals the opportunity to access the destinations and services they need or desire.
Primarily, Allen County is automobile oriented. Many individuals own their own vehicles that allow them to transport themselves and their families. However, there are many individuals
who are unable to transport themselves because of age, disability, or economic circumstances.
Many of these individuals rely on the transportation services provided by public transit, human service transportation providers, and private transportation providers.
Adequate and reliable transportation is crucial to maintaining and growing the livability within Allen County communities. It is also vital for those who wish to age in place, specifically older
adults and individuals with disabilities. The reliance on transportation services is evident with the provision of approximately 1,630,000 one-way trips in 2023 by the public and human service transportation providers that operate within Allen County and does not even include trips provided by private providers and area agencies or groups whose statistics are not tracked.
Coordination between all providers is needed to provide the most efficient and comprehensive transportation services to individuals with disabilities, older adults, and persons with limited
incomes within Allen County.
The Northeastern Indiana Regional Coordinating Council (NIRCC), through the assistance of the Transit Planning Committee (TPC) of the Urban Transportation Advisory Board (UTAB), has updated and prepared the following document, 2024-2028 Coordinated Public Transit-Human Services Transportation Plan for Allen County.
This plan identifies the available services, the
transportation needs of individuals with disabilities, older adults, and persons with limited incomes, the transportation service gaps, strategies to address those gaps, and projects that
meet the identified strategies. The plan is intended to increase and promote coordination between all transportation providers within Allen County to increase the efficiency and comprehensiveness of the transportation services that are provided.
NIRCC and the TPC feel that coordination between all transportation providers within Allen County is the key to providing efficient and comprehensive transportation services.
Transportation coordination and cooperation has been occurring between the providers in Allen County for many years. This Coordinated Public Transit-Human Services Transportation Plan will serve to increase and strengthen the transportation services that are offered here in Allen County.
Fare Structure and Policy Proposal
Citilink has not substantially changed its fare policy or the price of fares in more than a decade. Several factors indicate that the time has come to modify both fare policy and the price of fares:
• Forecasted fiscal challenges require consideration of all sources of revenue
• The Genfare Odyssey farebox used on fixed route service is obsolete and no longer supported
• Maintenance costs for Genfare fareboxes are high and result in vehicle down time
• Automated fare validation will improve the customer experience and grow equity, and reduce potential disputes between drivers and customers over fares
In March 2024, the Board of Directors approved a contract with Token Transit to install new fare validators aboard all fixed-route buses, eventually replacing the farebox. This technology will make fare payments more convenient for customers and provide more reliable fare validation through automation.
Goals of Fare Structure and Policy
- Reduce costs of fare collection through price incentives for mobile tickets.
- Offer flexible payment options to customers.
- Improve equity through fare capping.
- Preserve the value of existing fares already in circulation.
- Improve dwell time at the bus stop.
- Preserve scheduling capacity for ADA-require Access trips
Read the Citilink 2025 Fare Structure and Policy Proposal Here
Final DBE Goals 2024-2026
The Fort Wayne Public Transportation Corporation (FWPTC)/dba Citilink receives assistance from the Federal Transportation Administration for capital equipment purchases/construction, capitalization of maintenance costs, and operating assistance.
Fort Wayne Public Transportation Corporation is part of the Indiana DBE Unified Certification Program. We periodically review the DBEs certified through this program. There are very few DBE vendors of services and supplies in the Fort Wayne, Indiana area. Potential DBE vendors we have identified are reluctant to complete the Net Worth Statement required by the certification process.
Our DBE goal is posted to our website in accordance with the current guidance. It is our intent to specifically inform our current contractors and any other groups necessary to inform them of our DBE goal along with obtaining updated information regarding available and/or eligible DBE’s. Eligible DBEs have and will be encouraged to become certified if they have not already done so. We will attempt to provide any help a vendor may need. Note that this DBE goal has also been reviewed and approved by the FWPTC board.
Read the Citilink Final DBE Goals 2024-2026
Public Bidding Opportunities
Fort Wayne Public Transportation Corporation (CITILINK) is seeking Proposals from qualified firms to provide Paratransit – ADA Complementary (Access and Access Plus) and Microtransit (Citilink Flex) Services.
The contract is anticipated to be for a base period of five (5) years with five possible one (1) year renewal options for a total term not to exceed ten years.
Please see below for the solicitation and project schedule.
You can access the full RFP with all information by opening the PDF to the right.
SOLICITATION AND PROJECT SCHEDULE
Request for Proposals Issued
Tuesday, April 29, 2025
Non-Mandatory Pre-Proposal Conference
Friday, May 9, 2025 at 3:00 PM local Fort Wayne time, in person or via MS Teams. Write jkm@fwcitilink.com to receive the meeting link.
Questions and Requests for Clarifications Due:
Friday, May 16, 2025 at 10:00 AM local Fort Wayne time
CITILINK Responds to Requests for Clarification and Questions
Friday, May 23, 2025
Proposal Due Date
Friday, June 13, 2025 at 2:00 PM local Fort Wayne time. See submission information in section 1.4.
Evaluation of Proposals/Proposer Interviews/Negotiations
June 13-July 16, 2025
Anticipated Award, if any
July 17, 2025
Service Start Date:
January 1, 2026 or as otherwise negotiated for Access/Access Plus. Microtransit is not currently offered but is envisioned in long-range planning, should funding become available.
PLEASE CLICK BELOW TO ACCESS RFP FOR PARATRANSIT SERVICES-ADA COMPLEMENTARY AND MICROTRANSIT SERVICES (ACCESS, ACCESS PLUS, CITILINK FLEX)
Strategic Plan
Citilink’s Board of Directors has established three outcomes for the organization to achieve that define Citilink’s success. These outcomes are listed in the order of the Board’s priority:
- Financial Sustainability
- Employee Engagement
- Customer & Community Engagement
To learn more about how Citilink is planning on achieving these outcomes, please click the button to the right to access the Strategic Plan and Goals.
PLEASE CLICK BELOW TO ACCESS CITILINK’S 2025-2026 STRATEGIC PLAN
