Skip to main content

What is Citilink About?

Our mission is to provide our community with safe, courteous, and dependable public transportation at a reasonable cost.

Passenger Bill of Rights

Our hope is that these rights will guide us to become the public transportation standard for advocacy, connectivity, and community partnership.

Safety

We want to make public transportation as safe as possible. That requires protecting every individual from danger or risk at every point in the Citilink riding experience.

Equity

We want to be active in our efforts to be respectful, impartial, and mindful of riders’ needs regardless of race, gender identity/expression, religion, sexual orientation, ethnicity, economic status, language spoken, or disability.

Accessibility

While we are proud of the progress made so far, we want to continue to be learners as we strive to make public transportation easy for everyone to access, especially those with disabilities.

Fairness

Every rider should be treated with respect, courtesy, and professionalism by all Citilink staff, and fares should be made as affordable as possible for transportation services.

Information

We will provide timely announcements of major intersections, transfer points, routes, and destinations and accurate details on routes, schedules, fares, programs/services, and mobility options.

Innovation

We want the Citilink experience to be first-class from beginning to end. That’s why we will always be proactive in our search to use new ideas and technologies that make us better.

Bottom line:
An enjoyable, rider-first experience

We desire for all people to experience a safe, reliable, accessible, affordable, and courteous bus ride, as well as diligent investigation and timely resolution of concerns and complaints if they occur.

Regulations for Riding

To provide the safest and most comfortable experience for all passengers, the following are prohibited while riding the bus:

  • Eating, drinking, or smoking
  • Consumption of alcoholic beverages
  • Profanity or loud or disruptive behavior
  • Playing of any audio device without headphones
  • Hazardous materials (gas cans, car batteries, etc.)
  • Standing in front of the yellow or white standee line
  • Littering, destroying or vandalizing any Citilink property
  • Any other activity prohibited by law

Failure to respect any of these restrictions may result in removal from the bus.

Two young smiling women look at a phone while standing on the bus

Meet Team Citilink

Our Leadership

John Metzinger
John Metzinger

General Manager • CEO

Pam Schieber
Pam Schieber

Director of Operations

Elizabeth Hoffman
M. Elizabeth Hoffman MBA, SHRM-CP

Human Resources Director • EEO Officer

LaTasha Thompson
LaTasha Thompson

CFO • Controller

Casey Claypool
Casey Claypool

Marketing & Development Manager

Jason Trabert
Jason Trabert

Maintenance Director

TyiErra Martin
Tyi’Erra Martin

Paratransit • Mobility Manager

Junior Rodriguez
Junior Rodriguez

ITS Coordinator

Dr Felicia Belcher RachelVonStroup
Dr. Felicia Belcher

Human Resources Specialist

Board of Directors

Sherese Fortriede
Sherese Fortriede

Chair

Konrad Urberg
Konrad Urberg

Vice Chair

Nelson Coats
J. Nelson Coats

Secretary

Melissa Fisher
Melissa Fisher

Board Member

Glynn Hines
Glynn Hines

Board Member

Brenda Niccum
Brenda Niccum

Board Member

Pone Vongphachanh
Pone Vongphachanh

Board Member

Board members must be residents of the PTC taxing district and are appointed to four year terms by either the Mayor (3) or City Council (4) per the requirements of a Public Transportation Corporation as established by Indiana Code 36-9-4-15. The Citilink board is responsible for executive, fiscal and legislative policy of the corporation. Board positions are unpaid appointments. Board meetings are held at 5:30 PM on the 3rd Thursday of each month at the Citilink Offices.

Board Committee meetings are held periodically as needed and announced a minimum of 48 hours prior. All Meetings are open to the public, except occasional Executive Sessions to discuss personnel or legal issues per Indiana Code 5-14-1.5 (Open Door Law).

Board Meetings

Public Comment Speaker’s Form

The Public Speaker Request Form must be submitted to mehoffman@fwcitilink.com no later than 10:00 AM the day of the Board meeting if the individual wishes to speak at the meeting.

VIEW PUBLIC COMMENT SPEAKER'S FORM