Public transit for all

Citilink offers a variety of accessibility options and features that help riders with diverse mobility and accessibility needs to navigate our transit system.

Fixed Route Bus Service

• All Citilink fixed route buses are equipped with wheelchairs ramps, as well as spaces for securing wheelchairs or other mobility aids.
• Accessible seating is available near the front of the bus for riders with disabilities, elderly passengers, and those needing extra assistance.
• Buses are equipped with audio and visual announcements for stops, making it easier for those with visual or hearing impairments to navigate the system.

Bus Stops and Shelters

• Many Citilink bus shelters are designed to be accessible, with ramps or level boarding, seating, and clear signage.
• Bus stops are typically placed in accessible locations, ensuring easy boarding for wheelchair users or those with limited mobility.

Assistance and Support

• Citlink bus drivers and staff are trained to assist riders with boarding, securing mobility devices, and navigating the bus system safely.
• Riders who require assistance during travel can bring a personal care attendant (PCA) at no additional charge on both paratransit and fixed-route services.
• Service animals are welcome on all Citilink vehicles, ensuring full accessibility for those who require assistance animals.

Accessible and inclusive

Citilink is working to add some universal shelters throughout the greater Fort Wayne area.

Universal shelters are bus stop structures designed to be accessible and inclusive for all users, regardless of their abilities. These shelters aim to provide comfort, safety, and accessibility for all.

Our first shelter has been installed at Turnstone.

Shelter Features Included:

• Two-seater bench
• Grab bar and fixed perch/lean rail
• Space for 2-3 wheelchairs
• Solar lighting
• Map encasement (design in progress)
• High contrast vision banding
• Anti-vagrant bench and waste receptacle outside
• High Contrast fixed route stop ID & pole (in progress)
• Bus arrival alert system (pending new technology)
• ADA-compliant signage with braille/push button audio (in progress)

Click the button below to learn more about our our wonderful community partner, Turnstone!

On-demand accessible transportation

For ADA-eligible riders unable to use our fixed route service, Citilink Access offers a curb-to-curb paratransit service. This service allows riders to schedule pickups and drop-offs via phone or the Citilink Access app.

All vehicles in the Citilink Access fleet are equipped with lifts and space to secure mobility devices like wheelchairs or scooters.

To apply, click the button below. Applications are processed within 21 days, and once approved, you can start booking riders.

To book a rider, use the Citilink Access app or call 260-432-4546. Schedule up to 14 days in advance with 30 minute pickup windows and real-time tracking available via the app. Access riders can track their vehicles via the app and receive notices and ETA’s.