Please see below for how to get in touch with Citilink.
For immediate assistance with route questions, please call our Customer Service department at (260) 432-4546.
If you’re reporting a customer concern, please include the date, time, and location of the incident along with any other helpful details. This allows us to address your concern thoroughly and promptly.
When you submit this form, your message is reviewed by our Customer Service Manager and Team Lead—real people dedicated to helping you. We’re here, and we’re listening.
Thank you for reaching out—we look forward to helping link you to life!
Phone
Customer Service:
(260) 432-4546
Main Office:
(260) 432-4977
Telephone information lines are staffed between 5:30 AM and 8:30 PM weekdays, and 7:00 AM to 5:30 PM Saturdays.
Address
Main Office
801 Leesburg Road
Fort Wayne, IN 46808
Central Station
121 W Baker St
Fort Wayne, IN 46802
Hours
Main Office
Monday-Friday: 8 AM – 5 PM
Central Station
Monday-Friday: 6 AM – 8:45 PM
Saturday: 7 AM – 5:30 PM
Lost & Found
Any items left on the bus or turned in to Citilink will be located at the main office or Central Station. If you’re missing an item, call our office to describe what you’ve lost.
Bus Hours
Monday – Friday
5:25 AM – 9:45 PM
Saturday
7:30 AM – 6:30 PM
Sunday
No service
Holiday Schedule
No bus service and offices are closed
New Year’s Day – Wednesday, January 1, 2025
Memorial Day – Monday, May 26, 2025
Independence Day – Friday, July 4, 2025
Labor Day – Monday, September 1, 2025
Thanksgiving Day – Thursday, November 27, 2025
Christmas Day – Thursday, December 25, 2025
New Year’s 2025 – Wednesday, January 1, 2026
Freedom of Information Act
The Indiana Freedom of Information Act, or FOIA, enforces every citizens right to access government documents. Please address FOIA requests to:
Citilink FOIA Coordinator
801 Leesburg Road
Fort Wayne, IN 46808
You can also email FOIA@fwcitilink.com for FOIA requests and submissions.
