Our mission is to provide our community with safe, courteous, and dependable public transportation at a reasonable cost.
Passenger Bill of Rights
Our hope is that these rights will guide us to become the public transportation standard for advocacy, connectivity, and community partnership.
Safety
We want to make public transportation as safe as possible. That requires protecting every individual from danger or risk at every point in the Citilink riding experience.
Equity
We want to be active in our efforts to be respectful, impartial, and mindful of riders’ needs regardless of race, gender identity/expression, religion, sexual orientation, ethnicity, economic status, language spoken, or disability.
Accessibility
While we are proud of the progress made so far, we want to continue to be learners as we strive to make public transportation easy for everyone to access, especially those with disabilities.
Fairness
Every rider should be treated with respect, courtesy, and professionalism by all Citilink staff, and fares should be made as affordable as possible for transportation services.
Information
We will provide timely announcements of major intersections, transfer points, routes, and destinations and accurate details on routes, schedules, fares, programs/services, and mobility options.
Innovation
We want the Citilink experience to be first-class from beginning to end. That’s why we will always be proactive in our search to use new ideas and technologies that make us better.
Bottom line:
An enjoyable, rider-first experience
We desire for all people to experience a safe, reliable, accessible, affordable, and courteous bus ride, as well as diligent investigation and timely resolution of concerns and complaints if they occur.
Regulations for Riding
To provide the safest and most comfortable experience for all passengers, the following are prohibited while riding the bus:
- Eating, drinking, or smoking
- Consumption of alcoholic beverages
- Profanity or loud or disruptive behavior
- Playing of any audio device without headphones
- Hazardous materials (gas cans, car batteries, etc.)
- Standing in front of the yellow or white standee line
- Littering, destroying or vandalizing any Citilink property
- Any other activity prohibited by law
Failure to respect any of these restrictions may result in removal from the bus.
Meet Team Citilink
Our Leadership
John Metzinger
General Manager • CEO
Pam Schieber
Director of Operations
M. Elizabeth Hoffman MBA, SHRM-CP
Human Resources Director • EEO Officer
LaTasha Thompson
CFO • Controller
Casey Claypool
Marketing & Development Manager
Jason Trabert
Maintenance Director
Tyi’Erra Martin
Paratransit • Mobility Manager
Junior Rodriguez
ITS Coordinator
Dr. Felicia Belcher
Human Resources Specialist
Board of Directors
Sherese Fortriede
Chair
Konrad Urberg
Vice Chair
J. Nelson Coats
Secretary
Melissa Fisher
Board Member
Glynn Hines
Board Member
Brenda Niccum
Board Member
Pone Vongphachanh
Board Member
Board members must be residents of the PTC taxing district and are appointed to four year terms by either the Mayor (3) or City Council (4) per the requirements of a Public Transportation Corporation as established by Indiana Code 36-9-4-15. The Citilink board is responsible for executive, fiscal and legislative policy of the corporation. Board positions are unpaid appointments. Board meetings are held at 5:30 PM on the 3rd Thursday of each month at the Citilink Offices.
Board Committee meetings are held periodically as needed and announced a minimum of 48 hours prior. All Meetings are open to the public, except occasional Executive Sessions to discuss personnel or legal issues per Indiana Code 5-14-1.5 (Open Door Law).
Board Meetings
Public Comment Speaker’s Form
The Public Speaker Request Form must be submitted to mehoffman@fwcitilink.com no later than 10:00 AM the day of the Board meeting if the individual wishes to speak at the meeting.
