For Immediate Release
Media Contact:
Jaclyn Goldsborough
Ferguson
574-596-0818
jaclyn@fai2.com
FORT WAYNE, Ind. Dec. 4, 2024 — Citilink will strengthen its mission of Linking People to Life with the introduction of new technologies beginning this week.
On Dec 4, Citilink will debut Token Transit mobile validators on its buses, which provide riders with seamless, contactless mobile payment options via the Token Transit app. Once installed, the app enables riders to purchase fares and scan a QR code with the validator on board the bus. The Token Transit app removes the need for riders to carry cash or paper tickets, provides opportunities for future discounts and pay-as-you-go flexibility, and makes for a more efficient boarding and transit experience overall. The Token Transit app is available on both the App Store or Google Play, as well as the Citilink website.
“These new validators make our mission possible by making our rides easier and more equitable for our community,” said John Metzinger, General Manager and CEO of Citilink. “These innovative validators are easy to use and are more efficient for our riders. We are excited to join cities across the country in modernizing public transit with contactless mobile payments.”
“We are thrilled to partner with Citilink to bring cutting-edge validation to their riders,” said Morgan Kikuchi-Conbere, Co-Founder and CEO with Token Transit. “Our Token Transit validators provide every rider with a simple and reliable purchase and boarding experience.”
In addition, Citilink announced a partnership with Equans, a global provider of transit- and transport-focused technologies, to implement its NAVINEO Computer Aided Dispatch/Automatic Vehicle Location (CAD/AVL) solution, anticipated for summer 2025. The NAVINEO CAD/AVL solution will contribute an important system enhancement to Citilink’s existing fleet as it aims to improve dispatch efficiency and data reliability, optimize transit operations and provide real-time information to all passengers. The system will offer Citilink comprehensive data reporting features, among which will be insights into ridership at individual stops, on-time performance, and analysis of run times.
Overall, this data will provide critical support to Citilink in its quest to enhance its planning and scheduling processes, ultimately leading to greater operational efficiency. By analyzing the differences between scheduled and actual run times, Citilink will be able to make informed adjustments to its schedules, aligning them more closely with real-world conditions and improving overall service efficiency. These solutions also enhance the experience for riders, allowing them to keep track of real-time bus arrival and plan their trips more effectively.
“Equans is proud to support Citilink in its effort to provide a high-quality service and deliver accurate real-time information to passengers across the Fort Wayne area,” says Kilian Ollivier, Director of Business Development for Equans. “This is an exciting project for Equans’ first contract in the state of Indiana.”
“We are thrilled to work with Equans and provide these innovative new technologies to our riders and staff,” said Pam Schieber, Chief Operations Officer for Citilink. “This new system will enhance operational efficiencies so we can best serve our community – and provide us critical support and resources when we have the opportunity to expand our routes and services even further.”
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ABOUT CITILINK
Citilink is the public transportation provider for Fort Wayne, Indiana, and the surrounding areas. With a mission of linking people to life, Citilink operates a comprehensive network of bus routes, serving thousands of passengers daily. Committed to linking people to life, Citilink plays a vital role in enhancing the quality of life for residents and visitors alike. To learn more information about Citilink, visit the website at www.fwcitilink.com.
About Token Transit
Streamline fare collection with Token Transit, the complete fare payments platform used by over 200 agencies in North America. Riders love Token Transit’s ease of use across both digital and physical fare media, and the ability to purchase digital fares directly from a free Token Transit app or other familiar apps like Google Maps, Apple Maps, Transit, Moovit, and more. Transit agencies love Token Transit because it’s a flexible and robust solution for their fare collection needs.
ABOUT EQUANS
Equans, a subsidiary of the Bouygues group, is a global leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 18.8 billion euros in 2023. Equans designs, installs and supplies tailor-made solutions to improve its customers’ equipment, systems and technical processes and optimise their use in support of their energy, industrial and digital transitions. Thanks to a strong local footprint based on its historic local brands and excellent technical expertise, Equans’ highly qualified experts are capable of supporting regions, cities, industries and buildings in the fields of HVAC (Heating, Ventilation and Air Conditioning), Refrigeration and Fire Safety, Facility Management, Digital and ICT, Electricity, Mechanics and Robotics. Equans is the leader in the main European markets (France, Switzerland, Belgium, the Netherlands and the United Kingdom) and is also well-positioned in the United States and Latin America.
