Have Questions About the Upcoming Route Changes? We’re Here to Help.
As Citilink’s service updates go live on March 2, we know many riders may have questions about how the changes affect their daily trips.
To make the transition as smooth as possible, Citilink staff will be hosting a Pop-Up Outreach Event at Central Station this week.
This is an opportunity to speak directly with our team, ask questions, review route maps and schedules, and get help planning your trip.
Whether you ride every day or just occasionally, we want you to feel confident and prepared.
📍 Location
Central Station – Downtown Fort Wayne
⏰ When You’ll See Us
Instead of staffing the entire week, our team will be available during peak travel times:
Wednesday Morning: 7:00 AM – 9:00 AM
Wednesday Afternoon: 4:00 PM – 6:00 PM
Thursday Morning: 7:00 AM – 9:00 AM
Thursday Afternoon: 4:00 PM – 6:00 PM
Friday Morning: 7:00 AM – 9:00 AM
Stop by during any of these windows to:
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Review updated route maps
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Ask about stop relocations
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Get help understanding schedule changes
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Plan your trips
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Learn about travel training options
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Share feedback or concerns
We understand that changes to familiar routes can feel stressful. That’s why we’re showing up in person to answer your questions and support you every step of the way.
If you can’t attend the pop-up, you can always:
📞 Call Customer Service at 260-432-4546
📧 Email marketing@fwcitilink.com
🌐 Visit fwcitilink.com for updated maps and schedules
We appreciate our riders and your patience as these updates take effect. Thank you for riding with Citilink and we look forward to seeing you at Central Station this week!
